IT Specialist

Location:
San Francisco, CA or Phoenix, AZ, United States
Department:
Service

IT Specialist will be responsible for Tech Support and reporting to Director of Finance and Operation. The IT Specialist will have overall responsibility over the operation and maintenance of the company's information systems. This position will set up, administer and troubleshoot all aspects of information systems, including network, personal computers, and applications. This position works as a liaison with outside vendors to conduct validation tests for the systems, as well as migrations of ERP and CRM.

Your Responsibilities

Essential Duties and Responsibilities:

  • Serve as contact point for internal IT support; assisting employees with application and computer systems support including Microsoft Windows, Dropbox, CRM and ERP
  • Maintain and manage USERs and Accounts for all software and subscriptions; Assist team members with IT-related challenges including password resets
  • Onboarding and offboarding of employees (Hardware and Software), desktop support
  • Assist the management of current and future network infrastructure including firewalls and devices
  • Manage IT assets and inventory
  • Assist in the ERP and CRM migrations
  • Coordinate with HQ IT team on various software and hardware projects
  • Work with HQ to build local IT protocols and processes
  • Respond in a timely manner and with positive intention to serve others
  • Identify technology-based problems and their root causes
  • Take responsibility for a timely resolution, troubleshooting, and repair using proven tools, resources and a variety of processes.
  • A wide variety of other special tasks and projects as assigned

Our Requirements

Minimum Requirements:

  • 3-5 years of IT Helpdesk / IT Support experience for internal client support.
  • Experience with ERP and CRM
  • Expert-level knowledge of Microsoft Windows operating systems, Microsoft Office, Computer Network, desktop and laptop configurations, printers, and other peripheral devices.
  • Strong analytical and problem-solving skills
  • Impeccable attention to detail
  • Excellent communication skills - written, visual, verbal - all of it!
  • Proven ability to work independently in a deadline-driven environment
  • Exceptional self-direction and project management skills

Education or Desired License and Certificates:

·      Bachelor’s degree in Information Technology or closely related field from accredited university or college 

 

Competencies

  • Technical problem solving/analytical skills
  • Self-starter, strong initiatives and an excellent communicator
  • Organization, detailed-oriented nature and strong initiative 
  • Strong technical support focus and a service oriented individual 

 

Work Location and Status:

  • Full time, Phoenix, AZ or San Francisco, CA
  • No visa sponsorship

 

Compensation:

  • Compensation commensurate with experience
  • Competitive benefits package and employee programs
  • Strong personal and company growth opportunities